| GENERAL: Q: What
is TOURMED-Travel Medical Insurance?
TOURMED is a unique combination of Travel Medical Insurance and a
24-hour-Emergency Assistance Service specifically designed to provide you
with the most comprehensive set of medical benefits when you travel to
Southern Africa. Whether you travel to South Africa or to surrounding
countries, those being Lesotho, Namibia, Botswana, Zimbabwe, Malawi,
Tanzania, Zambia, Kenya, Mozambique and Uganda, you have peace of mind knowing that you now
have access to the finest medical facilities through TOURMED and without
paying cash in advance.
Q: Why do I need TOURMED- Travel Medical Insurance?
The answer is easy. Whether you travel for business or pleasure, international
travel involves risk. You need travel medical protection because it lets
you travel with a strong sense of security. Travel Medical Insurance addresses
the gaps in health insurance coverage for travelers outside their home
county. TOURMED is there to pay out-of-pocket expenses due unexpected
incidents such as medical emergencies. TOURMED’s benefits have been designed
in conjunction with the medical service providers in the region and include
the most comprehensive set of medical benefits to cater for these needs.
Q: Who is TOURMED?
SA-TOURMED is a leading authority in health care provision in South
Africa who understand the problems that face visitors to this region if
a medical emergency should arise. TOURMED has together with the healthcare
industry in the region, tailor-made an emergency medical insurance policy
for travelers to Southern Africa. TOURMED is underwritten by AIG, (the
worlds largest insurer) and together with International SOS and the medical
service providers we ensure the highest level of medical provision in
this region.
Q: What kind of travel does TOURMED Medical Insurance cover?
TOURMED is the only relevant Insurance Plan of its kind for the inbound
visitor to Southern Africa and provides cover for Leisure and
Business Travel.
Q: What makes TOURMED unique and why should I not travel in Southern
Africa without TOURMED?
Traveling in Southern Africa can be hazardous and if you should require
any medical treatment, you need to be assured that you will not land up
at any of the basic 'primary healthcare' medical facilities that exist.
TOURMED understand healthcare in the Region and have tailor-made its benefits
to ensure that you will have access to the finest medical attention without
questions being asked or you having to pay large sums of money upfront.
No other medical cover offers the benefits that TOURMED does.
Q: Will my homeowner's and medical insurance provide protection during
my trip?
We recommend that you review your insurance programs and the coverage
they offer when you are traveling. Many insurance plans offer little or
no coverage when you are traveling domestically outside your coverage
area, and often no coverage when you travel outside your home country.
Nevertheless, most of the medical service providers in Southern Africa
do not accept insurance cover from other countries.
Q: Why do I need TOURMED if I have credit cards that include travel
insurance?
The travel insurance included on your card is in most cases not accepted
by the medical service providers in Southern Africa. TOURMED has been
specifically designed to overcome this problem and further ensures that
should you need to be hospitalised, you will be admitted to a 1st class
medical facility.
Q: Should I take insurance paperwork when I travel?
Yes. Only carry your Certificate of Insurance, which you can easily print
out, and additionally you will need to produce your passport. It is wise not
to carry your passport around with you but rather carry a photo-copy.
Q: When does the TOURMED cover begin?
On the departure date of your trip, which is also printed in your policy
certificate.
Q: Which Countries are covered by the TOURMED Policy?
The following countries are covered by the Policy; South Africa;
Lesotho; Namibia;
Botswana; Zimbabwe; Malawi; Tanzania; Zambia; Kenya; Mozambique and Uganda.
SPECIALITIES:
Q: Can I raise other queries before applying for TOURMED?
Yes please, send an Email to Membership Services Department to
info@sa-tourmed.com.
Q: How do I know which duration of cover is right for me?
When calculating the duration of travel insurance cover that you need you
must include the day that you depart and the day you return. In the most
cases however, TOURMED can normally extend policies for people who decide to
stay abroad for longer than they originally intended. Simply contact TOURMED
at Membership Services Department info@sa-tourmed.com with your request.
Q: I am already abroad. Am I able to book TOURMED coverage?
Yes, you can provided you are not yet in Southern Africa. When and
Wherever you are in the rest of the world, you can buy TOURMED coverage
at the Traveler Section on the SA-TOURMED-website. You are able to process
and receive your policy within 5 minutes.
Q: What are my payment options?
We accept the both major credit cards Visa and Master Card.
Q: Who do I contact when making a claim?
Please contact Claims Department
P O Box 4561
Halfway House
1685
South Africa
Q: May I purchase TOURMED coverage up to my date of departure?
Yes, you may purchase your Tourmed Policy on the day of your departure
provided it is prior to you departing.
Q: Can anyone, from any country purchase TOURMED?
Yes, provided they are not residents of one of the countries for which
TOURMED provides cover.
Q: Can I purchase TOURMED for my friend, relative or employee online?
Yes, you can do this as long as you can complete the application form and
make the payment
Q: If I change my mind after purchasing TOURMED, is it refundable?
75% of the premium paid is refundable, simply follow the instructions in
the policy conditions in this regard.
Q: What paperwork should I take for TOURMED when I travel?
You will need a copy of your passport, your policy certificate which you
are able to print from the TOURMED website whenever you need. Also take
along any documentation that may relate to your health at present or to any
medication that you may currently be taking.
Q: I am leaving today, can I still buy TOURMED coverage?
Yes, if you are buying TOURMED, you can purchase now. You then receive
your Insurance Certificate with a policy number, which you can also print,
once your payment has been accepted.
Q: Is Using a Credit Card online safe?
Yes, buying online is the safest use of your credit card – much safer
than using it in a restaurant or store. All personally identifiable
information, such as credit card information, is securely protected using
Thawte 128-bit encryption technology, the strongest encryption
technology available. Thawte is a brand of Verisign, one of the
largest, most experienced and trusted names in online processing. You can
see this Verisign trust service logo on every https secured page.
Q: What will the 24-hour hotline service do for me?
It will provide you with immediate access to the finest medical
facilities or simply be there to ensure that you have the correct advice
should an emergency arise. Trained operators will be able to assist you in
your language and will immediately ensure that there is a person assigned to
your case to ensure you receive the very best treatment and attention.
Q: Who underwrites the cover offered by TOURMED in SOUTHERN AFRICA?
TOURMED is a policy uniquely designed for the conditions in Southern
Africa and is underwritten by AIG, the worlds largest insurer.
If you still have questions, contact
us via email. We will be glad to immediately answer your questions. |
Why
Tourmed?
