Claim Process

Easy steps !

Should you require emergency medical treatment and wish to make use of your SA Tourmed Benefits, follow the next easy steps!

1. Immediately Call SA Tourmed’s 24 Hour Help line, Travel Guard.
   
         Local               : 011 541-1303
         International  : +27 11 541-1303
   
   Have your SA Tourmed Policy Certificate and Passport on hand
   
   You will be directed to the nearest appropriate medical facility or you will be provide with the assistance you may require.
    
2. Please contact the emergency number above before going directly to a medical service provider eg. doctor or hospital, have your SA Tourmed Policy Certificate and Passport on hand to present to the medical service provider
    
3. The medical service provider must call SA Tourmed at the above numbers after which authorization will be given for the treatment to be administered.
   
   SA Tourmed will then settle the claim directly with the service provider.
    
4. If due to the nature of the emergency you are not able to call SA Tourmed or supply the medical service provider with your details, the service provider must inform SA Tourmed as soon as possible of the emergency and obtain the required authorization to ensure payment for the services they have rendered.
   
   NB. If you do not obtain authorization, you may be required to settle the bill yourself and SA Tourmed may then only reimburse you an amount up to a maximum of R2000
    
   1. Always carry your passport and policy certificate with you where it will be safe and easy to obtain should an emergency arise.
   2. Present both when requiring emergency medical treatment.
   3. Always where possible, ensure that the medical service provider calls for an authorization number for the treatment to be administered.
   4. Forward any claims that you may have paid yourself to SA Tourmed for reimbursement ;
      
           Claims Department
           P O Box 4561
           Halfway House
           1685
           South Africa
       

If you're planning a hunting or safari vacation in South Africa you need this.